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LATE OR MISSING REFUNDS (IF APPLICABLE) 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luxretails@gmail.com.

DAMAGED PACKAGING:

We only ship new products with brand new packaging. If a damaged item is received due to rough delivery, Lux Retials is not liable for these damages, claims can be made with the carrier company.