Return & Refund Policy

Our Shipping Time:

US: 2-4 business days

RETURNS

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please Contact us first to return your item. Our email address is luxretails@gmail.com

Do not send any item back to the address on the label before receiving an email from us. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at luxretails@gmail.com

 

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

ADDRESS CHANGE

If any wrong address is provided, contact us as soon as possible. Unfortunately, we cannot guarantee that this modification can be made within in any certain time frame but we will do our best to locate your order and make the address change.
If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our Customer service will be there to provide you the carriers contact information you need.

 

ORDER CANCELATION

Unfortunately, we can NOT guarantee order cancellation but If you want to cancel your order, contact us immediately. We will try our best to locate your order and make the cancellation. However, if the order is processed, it is almost impossible for us to process a cancellation in time.

If we are unable to cancel your order,  when the product arrives, you have 30 days to send the item back in the original condition for a refund based on the policy stated above.

 

HOW DO I MAKE A CLAIM?

For a fast request processing, please follow these 4 easy steps:

1. You must notify Lux Retails about defective or wrong items within 30 days of delivery.
2. Contact with the invoice number, contact information, and a list of defective items.
3. For each defective item, you must email us at Luxretails@gmail.com, a picture or small size video of the defective item showing clearly the defect. Describe the damage that has occurred.
4. Once we have received the claim from you, along with the product images or videos, our customer representative will inspect your order and contact you. A new product will be sent to you to replace the defective one.  

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